FAQs

Q: How do I know if I’ve won?

Once the competition closes, the winner will be notified within 30 days via their My Account page. A list of winners will also appear on the site for 6 months after the competition closes.

Q: What happens if I win?

We'll send a notification to your My Account page (don't worry, it'll be obvious) and you'll be able to click on the claim button to claim your prize. If you haven't claimed your prize after a fixed amount of time, we'll email you a reminder to go and claim your prize. Depending on who is sending you the prize (us or a 3rd party such as a PR company or brand), details of where to send the prize will be taken from you and the prize will be sent out.

Q: Do I have to pay to receive my prize?

We will either send you the prize (at no cost to you), or organise for you to collect the prize in person.

Q: Can I enter if I live outside of the UK?

Sorry, no. All competitions are UK only and can only be entered from within the UK. If you enter from outside of the UK and win, we will choose another winner.

Q: Can I enter more than once?

Absolutely! However, you can only enter once a day until the competition closes.

Q: Can I create more than one account?

If you have more than one email address, you can use these to create multiple accounts.

Q: What happens if the prize is damaged or doesn’t arrive?

Get in touch with us at notifications@iwn.io and we’ll work with you to sort this out.

Q: Can I give my prize to someone else?

It depends. For normal prizes that don’t need to be associated with someone (ipad, vouchers, make up etc) it’s your prize to do with what you want. Some prizes, for example holidays, could be locked to a winning name and therefore cannot be given to someone else without the permission of the prize provider, and some prizes may not allow you to give them away or sell them on. Any specific terms and conditions for a prize will be listed on the prize entry page.

Q: What happens with the name and email address I give you? Will I get spammed by marketing companies?

No, no, no, no, no! When you create your account you agree to our terms and conditions and make a choice about whether you want to receive marketing from us. This consent ONLY applies to use contacting you - if there is a need to pass your detail onto a third party (claiming a prize, special offer available etc) then we would ask your explicit consent for this to happen. If you do win and the prize is being supplied by a 3rd party (such as a PR company or brand), they may have a different policy to ours, so make sure you check when giving them additional personal information.